My first workshop I was somewhere between naive and terrified. I didn’t really know what to expect. I half thought I would be cast onto a stage and expected to deliver a well crafted masterpiece. Those anxious thoughts couldn’t have been further from the truth. 4 years ago […]
I wasn’t prepared for this. Just as the session was about to begin, he threw me the PowerPoint clicker and said it was over to me. With a room full of students, there was nowhere to escape to. This is where my education took off. Last week I […]
As an employee or a business owner you have standards to adhere to and your customers have expectations of a certain level of quality. When those expectations are not met for whatever reason, you have to do something. The incident can either be a problem or an opportunity, […]
Andy Dunn 
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